Video guidance

Video on this website is in embedded Flash Video format. If you are having difficulty viewing the videos, please try the advice below. If you are still having problems, contact the help desk on 0845 609 0009 or at enquiries@nationalcollege.org.uk.

Troubleshooting

The video does not start

If you do not have the flash plug-in installed, you may receive an error message. If this occurs, follow the on-screen instructions to download and install the plug-in from Adobe. For more information on flash video, visit the Adobe website.

Streamed video does not play smoothly

Your bandwidth may be being used by another application (or another computer, if your connection is via a network). It is best to avoid downloading large files or using peer-to-peer applications while watching video, as the pressure on your bandwidth may prevent you from being able to receive enough data to maintain a constant video stream.

© National College for School Leadership The current UK government took office on 11 May 2010. Some of the content on this site may reflect policies of the previous government. All statutory information and guidance published on this website continues to reflect the current legal position unless indicated otherwise.